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What Is An Upward Spiral?

 

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Spiral Staircase

“Yours is the voice that can help ignite the contagious upward spiral of confidence that our country desperately needs.”– Howard Schultz, CEO of Starbucks, Letter to America, Sept 2011

In September, Starbucks CEO Howard Schultz called business leaders and fellow citizens to help turn the tide of uncertainty that has such a grip on our country.  “We must be catalysts for change… waiting for Washington to act is not a plan of action,” he says. Next week, he will be honored as the Fortune Business Person of the Year.

Why is the CEO of a major public corporation asking everyday citizens to help shift the country’s cultural climate? And what does he mean by an “upward spiral”?

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To get real action, start with the real story.

As you well know, the memo isn’t reality. You can’t afford to solve problems you don’t really have or miss the ones you do… or pay for expertise that already exists in your organization. Ensuring you understand the reality on the ground and the lessons hidden in your experience focuses and simplifies your actions so you gain real traction and build a coherent organization that knows how to innovate and execute.  WorkLore offers several talks to help you to check in with reality on the ground which increases engagement, capability, integrity and alignment:

Transforming Capabilities: Using Story for Knowledge Discovery and Community Development

All too often the knowledge needed to transform an organization’s competencies is hidden in isolated pockets of innovation, or inaccessible because people do not know what they know, do not know it is valuable, or cannot describe it effectively. As simple as it sounds, sharing real-life experiences and stories is one of the fastest ways to surface and put that knowledge into action. And, as it turns out, it is one of the most natural ways to build relationships, commitment, and trust.

Papier Mache Pigs: The Challenges of Organizational Integrity

Contrary to popular wisdom, individual integrity does not add up to organizational integrity. Without systems to help organizations coordinate to deliver on their commitments, keep their values and visions real, or stay in touch with external reality, we can end up with organizations that deliver unreal results – “paper mache pigs” – missing their potential and even causing harm, without a single villain. The good news is that a greater appreciation of the challenge also suggests ways to close these “organizational integrity loopholes”.

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