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The results have been impressive! The concepts taught are now part of our everyday language... thank you for your impact!
-- Molly Scholes, Skillsoft
Elizabeth is a master of the stories that bring out the true message of “The Power of a Positive No.”  She excels both in understanding the challenge and bringing the possibilities to life.
-- William Ury, author The Power of a Positive No

Great Course - very valuable and applicable to my job.
-- Participant

The Compromise Trap

The Compromise TrapStay true to yourself and be a positive force at work.

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What Is An Upward Spiral?

 

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Spiral Staircase

“Yours is the voice that can help ignite the contagious upward spiral of confidence that our country desperately needs.”– Howard Schultz, CEO of Starbucks, Letter to America, Sept 2011

In September, Starbucks CEO Howard Schultz called business leaders and fellow citizens to help turn the tide of uncertainty that has such a grip on our country.  “We must be catalysts for change… waiting for Washington to act is not a plan of action,” he says. Next week, he will be honored as the Fortune Business Person of the Year.

Why is the CEO of a major public corporation asking everyday citizens to help shift the country’s cultural climate? And what does he mean by an “upward spiral”?
Read more...
The Power of a Positive No

One-day Interactive Workshop and Clinic

71751301_8bSo many of us struggle with saying "No".  Too often we accommodate Others' requests or offensive behavior or, at the end of our ropes, lash out in ineffective ways.  But how do we say "No" without damaging important relationships or failing to deliver on our responsibilities? Though difficult, leading edge organizations are learning that the right “No” actually improves quality and performance, while reducing complexity, burnout, and frustration.

In this interactive workshop and clinic, we will explore a practical approach for saying “No” without damaging our relationships or compromising the results that matter, based on Dr. William Ury’s book, "The Power of a Positive No.”

What You Will Take Away

  • Better understanding of the “3A Trap”: Avoiding, Accommodating, or Attacking
  • Yes-No-Yes worksheet for constructing a positive No
  • Practice delivering a positive No
  • Techniques for responding to manipulation
  • A plan of action for a specific No in your life

Who Will Benefit

  • Leaders, managers and professionals
  • Account executives, customer service professionals, and executive assistants
  • Internal services providers, such as IT

Schedule a Session with Your Team

  • Half-day to full-day sessions
  • Intact teams, leadership programs, professional associations
  • Includes a copy of The Power of a Positive No (by William Ury) for each participant

Download the workshop flier

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Spiral StaircaseWhat Is an Upward Spiral?

Howard Schultz calls us to ignite an upward spiral of confidence to get the economy moving again.

What does he mean?